If you continue to have issues after trying that, contact our Support Team. The SimpliSafe Doorbell is a hardwired smart doorbell system. Make sure your router is connected to power and then contact your internet service provider for assistance setting up your router. simplisafe doorbell installation issues. They can be reached by email at Customer-Support@SimpliSafe.com or by phone at 1-800-548-9508 from 8 AM to Midnight ET, 7 days a week. Most SimpliSafe products can be installed with adhesive tabs, which are included in the box. We're not going to dig into the details of installation as there’s nothing unusual about the process. After you complete the hardware installation, turn power to the circuit back on. Installing SimpliSafe Video Doorbell. I was able to get the Video Doorbell to connect to the Nighthawk in my situation, but it seems have issues when the AT&T provided Pace device would be reset. SimpliSafe Video Doorbell without pre-existing Chime/Doorbell. SimpliSafe's Video Doorbell Pro ($169) is a streamlined smart doorbell offering crisp 1080p HDR video, sharp night vision, motion-triggered alerts and video recording, and a wide field of view. Don’t worry, if you’re not handy around the house, SimpliSafe offers a professional installation service as well (see below). To install SimpliSafe Video Doorbell Pro without existing doorbell or chime, use an indoor power adapter to connect the doorbell to a power outlet inside the house. I acquired the SimpliSafe system recently. A plug-in chime can be used for visitor notifications instead of a traditional chime box. Even though the SimpliSafe Doorbell needs to be hardwired, that doesn’t mean it has to be complicated to setup. Most people can probably install the doorbell in about thirty minutes, but there are some things you need to know before you buy and there are a couple of issues you might run into after you buy. Posted December 11th, 2020 by redstapler2007. What should I do? It is less expensive and easier to install than sensors designed for a mail box. This unit replaces your existing wired door bell, you have to uninstall your current doorbell and replace with the SimpliSafe door bell. If other devices on the same WiFi network as your camera are not functioning either, there is a problem with your WiFi network. SimpliSafe Doorbell FAQs. Once you log into your account, the SimpliSafe app should prompt for notification permissions. The unit does have batteries for backup functionality (in case of a power outage) but relies on your existing doorbell hardware for primary power. If the camera is unable to connect to the WiFi, the status light should be blinking red. I installed all components except for the SimpliCam Video Doorbell. If it is blinking a different color, please check the status light table here.. Hardware installation took about 10 minutes, downloading their app and setting up via the app took about another 20 minutes. 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